Support


For those using Google Apps there are four flavours of Support;-, 

  • via the material provided by Google (self help)
  • via the Google Apps community (self help)
  • already included in the costs of initial deployment (assisted help)
  • paid for on a rolling basis forward (assisted help)


The material provided by Google
Apps are continually evolving with over 100 modifications made in 2011 alone as Google improve and extend the feature list. Consequently there is an almost continual roll-out of how to docs and videos. It is always advisable to check the Apps Status Dashboard for any known issues.

The primary Support resources are as follows;-
General issues & solutions   |   Troubleshoot Google Apps   |  Apps Learning Center for users

Email Support for Business and Education editions. Available 24/7. Submit an email case

Telephone support for Business and Education editions. Available 24/7.
U.S. Support: 1-877-355-5787 | International Support: 1-404-978-9282
Tip: Before calling, open a support case and have your Customer PIN and case number handy.

You are able to reset your Admin password yourself if you have forgotten it. For the more technically advanced there is;-
Google Apps deployment assistance  |  Technical support for Google Apps administrators 

Finally there is the Google Apps Marketplace where you can search for specialist services from the hundreds on offer there. Here is an interesting looking company   :-)


The Google Apps community
A mixture of regular users, Google staff and Apps experts of all sorts.
Google Apps Products Forum


Included in the costs of initial deployment  
Most of our configuration choices come with Support included in the price, this ranges from 5 days to 60 days depending on the configuration best suited to your needs.  We also offer paid for Support where the cost is clearly identifiable and controllable and the Support purchased is valid for up to one year from the date of issue.


Paid for on a rolling basis forward
Options



Option 13 Hour block£75
Option 25 Hour block£100
Option 3 (inc. G+)10 Hour block£175

How Many Hours?


Conclusion

Our objective is to assist clients in fast-tracking Google Apps deployment whilst at the same time reducing the potential load on Client's in-house IT staff. We are actively using Google Cloud based services on a daily basis;-
  • our email is served by Gmail 
  • our Memeonics site is built on the Google Blogger platform
  • our Support sites are built on the Google Blogger platform
  • our contact forms are driven by Google docs 
Google have a 99.99% uptime. They handle the provisioning, the buildings, the servers, the power, the security, the back up generators and the software and the updates and the network experts and analysts. We can then focus on intellectual output... adding real value to client propositions.


All incoming Clients receive log-in instructions to our Support ticket site, if you would like us to re-send these instructions please email support@memeonics.com
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